Terms and Conditions

We like things to be simple. Our terms and conditions are straight forward without jargon!

These terms and conditions were last updated on 02/02/2023. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means www.trade-angel.com. “You” or “your” means the person accessing, using or ordering from our website over the Internet. Additional Terms and Conditions apply to all users of our services.

Shopify.com

Shopify.com hosts this website and provides various services including payments services on behalf of www.trade-angel.com. Goods are supplied by www.trade-angel.com directly to you and the contract of sale then exists between you and www.trade-angel.com. These terms and conditions cover all sales made through this website.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Prices are shown in GBP.

Where you order goods are shown as out of stock we will assume that you wish delayed despatch when the goods come back into stock. Or you may ask us to refund you for the item(s). Our site shows live stock count - in some cases the stock count may be lower than the real stock level. If in doubt call or email us.

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown or ordered on the website due to the limitations of internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Tinted custom mixed paints are non refundable from time of order as they rapidly go to the mixing station. Paint colours mixed may vary significantly from batch to batch. 

Payment methods

You may order online using PayPal and the other built in card processing systems powered by Stripe. These are provided by Shopify.com. Trade Angel do NOT store or process any of your card details. 

Offers & Promotions

Please be aware that only one Offer or Promotion Code can be used in conjunction with each order. (i.e a free courier offer cannot be used together with a discount promotion code). Our system will automatically calculate which is the most advantageous offer for each order. Voucher codes or offers cannot be added to your order after the order has been placed.

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale. Very occasionally we may find that an item in the warehouse is damaged or does not otherwise comply with our stringent quality control criteria.

Delivery arrangements – our 90 minute promise

We operate in London, a busy City and from time to time traffic conditions do become impossible.

We operate over a limited geographical range and go to great lenghts to make the 90 minute promise realistic.

We aim to get you your goods in 90 minutes from time of order however we cannot guarantee this or be liable in any way for the failure of delivery in the stated time.

However, we will, at our sole digression, usually refund the courier charge if we miss the 90 minute delivery promise.

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘large size’ goods such as ladders may take longer.

The costs for delivery are flat rate for the areas we cover. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

Any delivery times quoted are estimates. Refunds for missing parcels will be issued in accordance with any required waiting period or time frame as set our courier company and/or their insurers.

Cooling off period and cancellation / returns

We want you to be satisfied every time you shop with us.

Please see our dedicated returns page for details of what can be returned and how to go about it.

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: customerserivces@trade-angel.com

Acknowledge complaints within 5 working days

• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process

Offensive or age restricted material & product safety

Almost all of the products that we sell on this site are unsuitable to use by child or young people unsupervised. It is your responsibly to carry out appropriate RAMs (risk asesments and method statements) before utilizing the products that we supply By placing an order for products you declare that you are understand this and agree to this. Should you see material which in your view is offensive then please e-mail us at customerserivces@trade-angel.com

Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of www.trade-angel.com. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.

Consequential loss

An express term of the contract between Trade Angel and you the customer we do not accept liability for consequential loss or damage.

Third parties

Rights under this contract may not be assigned to third parties.

If you have any questions about the security at our website, you can send an e-mail to customer.serivces@trade-angel.com