- DIY & TRADE WELCOME
- ORDER BY 7PM FOR SAME DAY DELIVERY - LONDON*
- OVERNIGHT DELIVERY UK Mon-Fri
- NO QUIBBLE 30 DAY RETURNS
- PRICE MATCH PROMISE*
- EXCELLENT FEEDBACK
Can I order via Post or Fax?
All orders must be submitted via the website or app.
As we suspect that you will appreciate, given how urgently you need the items, we have to have a streamlined process, our business is set up to trade with cutting edge systems. In order to do this we have to avoid using hard copy or manual processes whenever possible.
We regret that we do not have a fax machine.
Similarly are unable accept orders via Post.
All orders are processed within 30 minutes of receiving your order (that is the same time as it takes you to eat your lunch!) and despatched using our courier network.
Can I order via Telephone?
Unfortunately, because of the rapidity of turnaround required for our 90 minutes commitment, we are unable to accept phone orders.
Although we love the personal element of talking to our customers we need to complete the orders in a very tight timeframe.
How do I reprint my invoice?
You can log into your customer account on the website and download this for yourself at any time.
All you need to do is go to the customer area to right of the page and click on the person/login logo.
Enter the email and password that you used with the order.Don't worry if you cannot remember the password you can easily reset it. The email will be the email that we sent the order acknowledgment to.
Please contact firstname.lastname@example.org for a duplicate VAT invoice, if you need one. We will be happy to help.
How do I return item(s) to Trade AngelPlease see our returns page
How will my order be despatched?
Orders are despatched via rapid courier services. The exact delivery vehicle type is chosen dependant on the size, weight and value of the order and is subject to stock availability.
We will send you updates with the progress of your order by SMS. You can turn off the SMS updates or opt to receive them by email in the Customer Centre when you login. We do not want to be a nuisance.
When order is despatched via Courier, a signature is required. We will alert you when the courier is nearing the destination so you can be ready to meet them and avoid a failed delivery becasue we appreciate how frustrating a failed time critical delivery can is.
If the delivery is failed then the goods are either returned to the courier depot or to our warehouse. Additional costs will be incurred for the return couriering and it is your responsibility to be available on your mobile phone in the delivery window.