FAQ's

  • Can I order via Post or Fax?

     All orders must be submitted via the website or app.

    As we suspect that you will appreciate, given how urgently you need the items, we have to have a streamlined process, our business is set up to trade with cutting edge systems. In order to do this we have to avoid using hard copy or manual processes whenever possible.

    We regret that we do not have a fax machine.

    Similarly are unable accept orders via Post. 

    All orders are processed within 30 minutes of receiving your order (that is the same time as it takes you to eat your lunch!) and despatched using our courier network.

  • Can I order via Telephone?

    Unfortunately, because of the rapidity of turnaround required for our 90 minutes commitment, we are unable to accept phone orders.

    Although we love the personal element of talking to our customers we need ot complete the orders in a very tight timeframe.

  • Do we include prices when we send the item to site?

    NO we don't!

    We are very sensitive to the fact you are buying high value materials and you do not want all the site staff to see how much you paid for them. We email you the invoice directly, for your records.

    Please contact customerservices@trade-angel.com for a duplicate VAT invoice, if you need one. We will be happy to help.

    Alternatively you can log into the website and download this for yourself at any time.

  • How do I return item(s) to Trade Angel

     

    Please see our returns page 
  • How will my order be despatched?

    Orders are despatched via rapid courier services. The exact delivery vehicle type is chosen dependant on the size, weight and value of the order and is subject to stock availability.

    We will send you updates with the progress of your order by SMS. You can turn off the SMS updates or opt to receive them by email in the Customer Centre when you login. We do not want to be a nuisance.

    When order is despatched via Courier, a signature is required. We will alert you when the courier is nearing the destination so you can be ready to meet them and avoid a failed delivery becasue we appreciate how frustrating a failed time critical delivery can is.

    If the delivery is failed then the goods are either returned to the courier depot or to our warehouse. Goods can only be left in a 'safe place' at your specific instruction. You can track the courier by the link given and call them to help them find you when you have recived the 'courier arrived' SMS or email (depending on your preferences).